Refund / Moneyback Policy
As Invoice for all account holders of Webanchor.net is generated fifteen (15)days prior to their respective due dates therefore any dispute regarding invoice(any charge or payment processed by Webanchor.net) is supossed to be settled before due dates.however two more days after due dates are further allowed for the purpose. . If any questions concerning a charge on any account arise, billing department is to be contacted for assistance.
If an account with a thirty (30) day money-back guarantee is purchased and then cancelled within the first thirty (30) days of the beginning of the term (the "Money-Back Guarantee Period"), you will, upon your written request to the Webanchor.net Support Team (the "Refund Request") within sixty (60) days of such termination or cancellation ("Notice Period"), receive a full refund of all basic shared, VPS and reseller hosting fees previously paid by you to Webanchor.net for the initial term ("Money-Back Guarantee Refund"); provided that such Money-Back Guarantee Refund shall be due to you only upon your compliance with, and subject in all respects to the terms and conditions of, this Section. Requests for these refunds must be made in writing to the Webanchor.net Support Team. Refunds will only be issued for basic shared, VPS and reseller hosting services and will not include domains, administrative fees, install fees for custom software or other setup fees, nor will they include any fees for any other additional services. Money-Back Guarantee Refunds will not accrue, and shall not be paid under any circumstances, if you do not provide the applicable Refund Request within the Notice Period.
Money-Back policy for dedicated servers and VPS
There are no refunds on dedicated servers and VPS. The thirty (30) days money-back guarantee does not apply to dedicated servers. Managed Shared, Unlimited and Reseller Services. Webanchor.net offers a thirty (30) days money-back guarantee for managed shared, Unlimited, and reseller hosting services only. If you are not completely satisfied with our hosting services and you terminateyour account within thirty (30) days of signing up for the Services, you will be given a full refund of the amount paid for hosting except domaim price,SSL price,administrative charges,bank processing charges and courier charges.The refund will be made through cheque. This money-back guarantee only applies to fees paid for hosting services and does not apply to domains, administrative fees,install fees for custom software or other setup fees, or to any fees for any other additional services.
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy. Non-refundable Products and Services. There are no refunds on dedicated servers, administrative fees, and install fees for custom software.
Termination or cancellation of the Services may be processed by giving written notice via the cancellation form provided. In such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) Webanchor.net may, in our sole discretion, refund all pre-paid fees for basic hosting services for the full months remaining after the effectiveness of such cancellation (i.e. no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement. Once we receive your cancellation form and have confirmed all necessary information with you via email, we will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject line for your reference and for verification purposes. You should immediately receive an automatic email with a tracking number stating that "Your request has been received...." Webanchor will confirm your request and process your cancellation shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation form, please contact us immediately via e-mail. We require all cancellations to be done through the online form in order to (a) confirm your identity, (b) confirm in writing that you are prepared for all of your files and emails to be removed, and (c) document the request. This process aims to reduce the likelihood of mistakes, fraudulent/malicious requests, and to ensure that you are aware that your files, emails, and account may be removed immediately and permanently after a cancellation request is processed. Cancellations for shared and reseller accounts will be effective on the account's renewal date. Cancellations for dedicated and VPS accounts will be effective immediately.